Support

Effective date: August 3, 2026

Home Pilates is an offline-first Pilates app with optional Pro subscription access.

This page explains how to get help with workouts, manage billing, restore purchases, and contact us about your data.

Contact

Email us at:

spdemergencymail@gmail.com

We can help with:

bugs or unexpected app behavior
questions about Pro access
restore or purchase problems
workout or plan questions
questions about what the app stores on your device
general product questions

Please include your device model and iOS version when reporting a bug. Nothing is sent until you send the email.

Subscriptions and billing

Pro is sold as an auto-renewable subscription through Apple In-App Purchase.

To manage, cancel, or change billing:

Open iPhone Settings
Tap your Apple ID name
Tap Subscriptions
Select Home Pilates / Pro

Apple handles payment, renewals, and refunds. We do not receive your full payment card details.

Restore purchases

If you reinstalled the app or switched devices:

Open the app
Tap Menu (top)
Tap Pro
Tap Restore purchases

Make sure you are signed into the same Apple ID used for the original purchase.

Workouts and plans

Home Pilates builds a schedule from your onboarding answers and stores progress on your device.

If a session will not start, video playback fails, or your plan looks wrong after you change preferences, email us with what you expected and what you saw. Include the session name when you can.

Account and data

The app does not require a user account for core use. Profile answers, workout history, and checkpoints stay on your device unless you include them in a support email.

Deleting the app removes locally stored app data from that device unless you restore it from a backup.